CUSTOMER SUCCESS

Carter Bank & Trust

A regional bank saves up to $3M annually by automating Account Opening and AML

Carter Bank & Trust streamlines heavily regulated areas like identity verification, adverse media monitoring, and fraud due diligence, with considerable cost reduction.

Key automated processes:

Account opening reviews
Identity verification
Adverse media monitoring
… and 210 more!

End results:

Up to $3M cost reduction
40 employees freed up for higher-value tasks

From manual work and legacy systems to AI-driven automation

Within one year of deploying WorkFusion’s Intelligent Automation solution, Carter Bank & Trust had automated over 50 processes, including Anti-Money Laundering and Account Opening & KYC.

The customer also identified 70 more processes where they felt they could unleash trapped value through automation.

In this case study, you’ll learn how Carter Bank & Trust:

Increased operational efficiency with Intelligent Automation
Shortened customer onboarding cycle with no new third-party integrations
Improved employee satisfaction by freeing their time for more meaningful work

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Today, RPA software from WorkFusion takes care of 211 processes throughout the bank. Speare estimates the bots save the bank $2.5 million to $3 million a year in labor costs.

Customer Bonfire Talks with Carter Bank & Trust

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$15M

PROJECTED ANNUAL
COST SAVINGS

$1M+

IN MANUAL EFFORT
COST SAVINGS →

50%

REDUCTION IN DOCUMENT
HANDLING TIME