CUSTOMER SUPPORT PROGRAMS

Customer First: Our most important company value

Whether your organization wants continuous hands-on help or only on-call automation emergency backup, we have a plan to fit your needs

Discovery & Book of Work

In the Discovery phase, we create long-term automation strategies for our customers to explore areas that best lend themselves to our automation solutions. We focus on achieving the best value for your initial investment or expanding adoption of our platform via pre-built Digital Workers and Book of Work exercises.

Additional services can include:

Guiding creation of your Automation Center of Excellence (CoE)
Building capabilities and training your teams to achieve highest value realization
Assessing Intelligent Automation maturity across foundational program elements

Professional Services

Decide the level of engagement that’s right for your business. Consider which expert roles would offer sufficient support for your teams:

Tier 1: Software Engineer, DevOps, Data Analyst
Tier 2: Senior Software Engineer, Machine Learning Engineer
Tier 3: Delivery Manager, Tech Lead, Data Scientist, Automation Consultant

Platform management

WorkFusion Platform Management service provides fast response and resolution times, dedicated feedback and support, and enablement of customer teams. While every customer faces unique product support needs, a Platform Management subscription can include:

Live conference calls and screen sharing for optimal visibility
Triage and troubleshooting for business processes; infrastructure and deployment issues; product/application questions
Priority for escalations, or new development
Expedited escalation to WorkFusion engineering teams

Platform Management Support always includes:

24/7 rapid response for Enterprise infrastructure and any automation blockers or critical issues via an always-on online service desk
installations and/or upgrades for additional environments
quarterly infrastructure audits
a dedicated Customer Success Manager