Meet Casey, Your AI Customer Service Coordinator

Casey is obsessed with creating a better, faster customer experience

Meet Casey, Your Customer Service Coordinator

Casey is obsessed with creating a better, faster customer experience

Team up with Casey to achieve extraordinary results

90%

emails triaged within 15 minutes

300K

proven capacity for emails per month

2 min

average inquiry handling time

No matter the industry, Casey handles customer inquiries with speed and ease

Skills

Email inquiries assistance
Web and mobile portal support
Can handle numerous inboxes simultaneously

Technology

web portal APIs

Other aptitudes

Quick understanding and classification of PDF documents
Classification of languages

Traits

Continuous learner
Customer-centric mindset
Fast reader
Team player

Synergize your organizational knowledge with industry best practices

Even though Casey is a top customer service expert, this Worker keeps learning on the job — whether from encounters with new documents or from interactions with your team.

Casey loves documents and data. More materials encountered leads to to higher precision of ML models. Casey escalates any uncertain cases to fellow team members through the “Human in the Loop” capability. Then, the next time a similar case comes up, the decision will be clear!

What makes Casey truly unique is access to the WorkFusion Network, a centralized nexus on industry knowledge and automation know-how.

The Casey in your organization collaborates with the entire multiverse of all Caseys across the WorkFusion Network. While all specific data is kept private, thanks to a unique fusion-learning approach, ML models are continuously enriched by constantly looking at documents and processes within the industry as a whole.